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Customer Service Representative - Bangor
The Customer Service Representative is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. Staff will be knowledgeable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.
ESSENTIAL FUNCTIONS:  • Receive and process all incoming calls using a multiline phone. Answers the phone calls quickly and professionally, assists callers and transfers if necessary. • Collect and input into Provider all required registration, demographic and insurance information when applicable. • Assist clients with scheduling and rescheduling appointments in the phone and in person. • Check clients in for appointments, verifies information for clients is correct and makes changes when needed when applicable. • Gather information from clients, which may include scanning documentation. • Manage client spending accounts through the receipt, distribution, and monitoring of balances on behalf of clients, including maintaining proper internal control over cash and reconciliation with the Finance Department • Process client’s paperwork including release of information. • Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer. • Maintains staff daily report logs form each shift, scans it into current charting system • Maintains a sign out sheet for truck, and maintains extra house keys log • Handles the mail for the office both pickup and delivery • Entering incident reports into the DHHS website in a timely manner • Collect and store client records. Assist with processes that maintain complete client documentation in accordance with regulations and quality standards. Reports missing client documents to appropriate supervisor. Prepares required program documentation (i.e. letters and other requested correspondence) and notes appropriately in ECR. • Maintains staffing sheet, vs client staffing needs • Maintains supervisor on duty log for the week • Admin Support Duties:      • Meet and Greet clients and staff      • Collect client co-pays and balances money received daily. Prepares report for Cash Disbursements and is responsible      for shortages/overages.      • Maintains staff schedules as required for certain programs and on an as needed basis for others. Includes entering holidays and requested      time off.      • Assist with the initiation and maintenance of authorization for services      • Order supplies for the office, as well as other programs as needed.      • Supports Sweetser initiatives (Meaningful Use, Patient Portal)      • Supports Ready to Complete process in a timely manner when applicable.      • Performs all other duties as assigned EDUCATION: High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field. CERTIFICATES, LICENSES, REGISTRATIONS: Valid state driver's license. EXPERIENCE: • Experience in a healthcare setting, working with insurance companies, referral sources. • Experience working in a call center environment a plus. • Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply. KNOWLEDGE AND SKILLS: • Strong communication skills • Ability to provide exceptional customer service • Ability to multi-task and to be flexible. • Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.

mward@sweetser.org

St. George Municipal School Unit K-8 Instructional Administrator
 St. George School is a community-centered K-8 public school of approximately 200 students located in picturesque Mid-Coast Maine. We are committed to academic excellence, community engagement, Expeditionary Learning (EL), and shared leadership. At St. George School, teachers work in teams to innovate, educate, and develop as professionals. Professional teams play key roles in shaping and directing our school-community. These teams include the Leadership Team, Grade Span Teams (K-2, 3-5, 6-8), Unified Arts Team, Special Services Team, and Ed Tech Team as well as teams with more narrow focuses such as the Math Team and Scheduling Team. The Leadership Team, composed of administrators and representatives from the Grade Span, Unified Arts, Special Services, and Ed Tech Teams, is tasked with ensuring that our EL Work Plan is implemented and dealing with issues that are beyond the scope of other teams. Our shared leadership model operates with a K-8 Instructional Administrator who supports, guides, and coordinates teacher teams; focuses on teaching, learning, and curriculum; manages disciplinary procedures; and supports family communication and engagement. The Instructional Administrator facilitates the Leadership Team and is responsible for teacher evaluations. We are looking for an innovative person with experience at a variety of grade levels to serve as the K-8 Instructional Administrator. The ideal candidate will be able to work with individual teachers and facilitate high functioning teacher teams, understand how to incorporate best practices into the reality of the classroom, and have a commitment to and experience with EL education. The K-8 Instructional Administrator reports to the Superintendent. This position requires a Maine administrative certificate.  Applications will be accepted until a suitable candidate is found. Individuals interested should complete the St. George Administrator Application including a letter of interest and resume. An application can be found at stgeorgemsu.org .